1. Personal Data We Collect

1.1 Identification Information

• Full name

• UK residence address

• Date of birth

• Nationality

• Email address

• Telephone number

• Passport or ID information (only when required for Turkish legal representation)

1.2 Medical & Treatment Data (Special Category Data)

With explicit consent, we process:

• Medical or dental treatment records from Türkiye (Turkey)

• Reports, imaging (X-ray, CT, MRI), clinical observations

• Pre- and post-operative documentation

• Records of complications, malpractice or negligence allegations

• Photographs or medical images provided by the client

1.3 Legal Case Information

• Contracts, consent forms, invoices

• Correspondence with clinics, coordinators or providers

• Statements, chronology of events

• Documents issued by Turkish courts or prosecutors

• Communications with Turkish lawyers

1.4 Communication Data

• Emails and contact form submissions

• Written consultation notes

• WhatsApp or SMS messages (if voluntarily initiated by the client)

1.5 Technical Website Data

• IP address

• Browser type

• Device data

• Cookies (only with consent)

 

2. Legal Basis for Processing

We rely on the following lawful grounds:

2.1 Contractual Necessity — Art. 6(1)(b)

To provide consultancy and prepare documents required for Turkish legal processes.

2.2 Legitimate Interests — Art. 6(1)(f)

To ensure effective service delivery, coordination with Turkish lawyers, and business continuity.

2.3 Legal Obligation — Art. 6(1)(c)

Where required by UK regulatory duties.

2.4 Explicit Consent — Art. 9(2)(a)

For special category (medical) data.

2.5 Legal Claims — Art. 9(2)(f)

Processing required for the establishment, exercise, or defence of legal claims in Türkiye (Turkey).

 

3. How We Use Personal Data

• Conducting medico-legal assessments

• Advising on Turkish legal rights and processes

• Preparing and reviewing relevant documents (contracts, complaints, medical reports)

• Coordinating with Turkish lawyers acting on behalf of clients

• Facilitating communication between clients and Turkish legal professionals

• Responding to enquiries and scheduling consultations

• Internal record-keeping, auditing, and compliance

We do not use your data for marketing unless explicitly authorised.

 

4. Sharing & International Transfers

4.1 Within the United Kingdom

Data may be shared with:

• authorised Londonwise personnel

• secure IT service providers

• encrypted case management and storage systems

4.2 Transfer to Türkiye (Turkey)

Transfers may be made to:

• authorised Turkish lawyers

• Turkish judicial authorities

• Turkish medical experts

Because Türkiye (Turkey) is not an “adequate country” under UK GDPR, all international transfers are made under:

Article 49(1)(e) UK GDPR

“necessary for the establishment, exercise or defence of legal claims.”

Additionally:

• Transfers occur only with explicit client consent

• Secure encrypted transfer methods are used

• No third-country transfers are conducted beyond Türkiye (Turkey)

 

5. Special Category Data Statement

Special category data (medical/legal materials):

• is encrypted during storage and transmission

• is limited to authorised personnel only

• is processed either with explicit consent or under Art. 9(2)(f)

• is not used for profiling or analytics

• is retained only for a lawful and proportionate period

• is securely deleted once no longer needed

 

6. Data Retention

• Preliminary assessments: up to 2 years

• Active or completed legal case documents: up to 6 years

• Medical records: up to 6 years

• Communication data: up to 3 years

Retention may be extended if a legal requirement exists.

 

7. Your Rights Under UK GDPR

You may request:

• access to your data

• correction of inaccurate data

• deletion (where legally possible)

• restriction of processing

• data portability (when applicable)

• withdrawal of consent for medical data

• objection to processing based on legitimate interests

Requests:
data.protection@londonwise.uk
Response time: within one month.

 

8. Communication Policy

8.1 Telephone Availability

Scheduled telephone consultations:

• Tuesdays: 10:00–12:00

• Thursdays: 14:00–16:00

Outside these hours, contact:
info@londonwise.uk
or the contact form on www.londonwise.uk

8.2 Emails

• General Enquiries: info@londonwise.uk

• Medico-Legal Cases: medicolegal@londonwise.uk

• Telephone: +44 20 7126 8442

Response time: 24–48 business hours.

8.3 Messaging Apps

WhatsApp/SMS are not secure channels.
Clients should not send medical images or legal documentation unless specifically instructed.

 

9. Social Media Disclaimer

• Social media is not a secure environment.

• Londonwise does not accept medical images, legal documents, or case-related information via Instagram, Facebook, TikTok, or YouTube.

• Social media messages are not considered official communication.

Only email or the website contact form may be used for official enquiries.

 

10. Cookies & Analytics

Our website uses essential cookies for functionality.
If any analytics tools are used, they operate:

• only with user consent

• in line with UK GDPR and PECR regulations

Users may refuse non-essential cookies.

 

11. Legal Services Limitation (Critical SRA-Safe Clause)

This clause ensures full compliance with UK legal regulations:

Londonwise Ltd does not provide legal advice, legal representation, or any reserved legal activities under UK law.
Londonwise Ltd provides consultancy exclusively on Turkish law matters.
All legal services relating to Türkiye (Turkey) are provided solely by qualified Turkish lawyers licensed in Türkiye (Turkey).

This clause ensures you cannot be misconstrued as operating as a UK solicitor or legal services provider.

 

12. Complaints

If you have concerns about your data, you may contact:

Information Commissioner’s Office (ICO)
https://ico.org.uk
+44 (0)303 123 1113

Clients may contact Londonwise directly for immediate resolution.

 

13. Data Protection Responsible Person

Londonwise has appointed a Data Protection Responsible Person.
Contact: data.protection@londonwise.uk

 

14. Contact Information

Londonwise Ltd – International Medico-Legal Consultancy
Registered Office Address:
22 Priors Lodge, 56 Richmond Hill, Richmond, London, England, TW10 6BB

Telephone: +44 20 7126 8442
Website: www.londonwise.uk

General Enquiries: info@londonwise.uk
Medico-Legal Cases: medicolegal@londonwise.uk
Data Protection: dataprotection@londonwise.uk

 

15. Updates to This Policy

This Privacy Policy may be updated according to changes in legal requirements or company operations.
The most recent version is always available at www.londonwise.uk.